Shipping policy
We ship from Brisbane, Australia—straight from our HQ to your doorstep.
Apparel Orders
We currently ship Australia-wide and to select international locations.
Shipping rates and estimated delivery times are calculated at checkout based on your location.
- Orders are dispatched within 2–5 business days
- You’ll receive tracking details as soon as your order ships
- We pack everything with care (and a little obsession)
Digital Products
Instant gratification, baby. Your download link will arrive via email within a few minutes of checkout. If it doesn’t show up, check your spam folder—or email us and we’ll make sure it gets to you.
Gift Cards
Digital gift cards are sent to the email address provided at checkout. They’re delivered instantly and ready to ruin someone (in the best way).
Things to Note
- We ship with intention, not at lightning speed. Thanks for your patience during busy times.
- Please allow up to 7 business days for dispatch during launch periods (or when we’re spiralling).
- International orders may be subject to customs duties or taxes. These are the buyer’s responsibility.
- If your order hasn’t arrived after 14 business days (domestic) or 30 business days (international), please reach out so we can follow up.
If you have any questions about shipping—or you’re just impatient to meet your merch—email us at matters@wngspn.com.au.